Frequently Asked Questions
Find answers to common questions about our car rental services
1How do I book a car?
How do I book a car?
Booking is easy! Simply browse our available cars, select your preferred vehicle, choose your pickup and return dates, complete the booking form, and make your payment. You'll receive a confirmation email with all the details.
2What documents do I need to rent a car?
What documents do I need to rent a car?
Qatar residents need their Qatar ID (QID) and a valid driving license. Visitors need their passport, valid driving license (international license recommended for some nationalities), and visa.
3What is the minimum age to rent a car?
What is the minimum age to rent a car?
The minimum age to rent a car is 21 years old. Some premium and luxury vehicles may require a minimum age of 25 years.
4What payment methods do you accept?
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), debit cards, and bank transfers. Cash payments are accepted at our office locations.
5Is a security deposit required?
Is a security deposit required?
Yes, a refundable security deposit is required for all rentals. The amount varies based on the vehicle category. The deposit is fully refundable upon returning the car in good condition.
6Is insurance included?
Is insurance included?
Basic insurance coverage is included in all rentals. Additional comprehensive coverage options are available for purchase during the booking process.
7What is your fuel policy?
What is your fuel policy?
We provide cars with a full tank of fuel. Please return the car with the same fuel level to avoid refueling charges.
8What is your cancellation policy?
What is your cancellation policy?
Free cancellation is available up to 24 hours before your pickup time. Cancellations within 24 hours may be subject to a fee.
9Do you offer car delivery?
Do you offer car delivery?
Yes! We offer free delivery and pickup within Doha. Additional charges may apply for locations outside the city center.
10What happens in case of a breakdown?
What happens in case of a breakdown?
We provide 24/7 roadside assistance for all rentals. Simply call our emergency hotline, and we'll send help immediately or arrange a replacement vehicle.